What is the process for dealing with PayPal / Payout Problems?
Updated
PayPal is the primary source for display to send money to Users (aka Creators) today. Absent extenuating circumstances, all payments will be made through PayPal.
If a Creator has a problem with their PayPal account, they first need to attempt to resolve the issue on their own with PayPal.
If extenuating circumstances exist and the Creator cannot resolve their issue with PayPal, the Creator needs to provide display with an explanation of the extenuating circumstances that are preventing them from using PayPal.
If display is satisfied with the answer, continue to step 4.
If the response is unsatisfactory, Customer Care will send the User the following message: “Unfortunately, we cannot fulfill your request for redemption at this time based on the information provided by you. We will continue to maintain your PayPal Award Account balance until such time as you can resolve your issues with PayPal.”
If display is satisfied with the answer, then one of two things will occur:
display will remove the Creator's current PayPal email address within the display app, and the Creator will then need to enter an active PayPal account on the display App, and make a new redemption request.
If the Creator has not been able to resolve the issue with PayPal but has provided an adequate answer to Customer Care regarding the issue, then subject to OFAC and other legal requirements, Customer Support will ask for the Creator's legal name, physical address, email and or cell phone number to have a check mailed.
